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Before using WhatsApp with ezConnect, you will need a verified Meta Business Manager Account. Here's how to get one.

How to verify your Facebook Business Account

A step-by-step guide to onboard the WhatsApp phone number for each your centers.

Steps to connect your WhatsApp Business account with ezConnect

How to use Suggested Responses to quickly respond to incoming guest messages.

ezConnect: How to use the Suggested Responses feature

Restricted Message categories for SMS/MMS

Simplified Support

Get started with ezConnect and it's features

ezConnect

September 2022

ezConnect - What's New

Learn how to leverage ezConnect as a communications product for customer engagement

ezConnect: Overview

ezConnect: FAQs

Learn about the user interface of ezConnect

ezConnect: UI Overview

ezConnect - Overview

Learn how you can launch ezConnect from multiple locations in Zenoti

Launch ezConnect

Learn how you can send and receive messages on ezConnect

ezConnect: Send and Receive Messages

Learn how you can send and receive multimedia messages in ezConnect

ezConnect: Send and Receive Multimedia Messages (MMS)

Learn how to initiate conversations without an existing Zenoti profile in place.

How to enable New Conversations on ezConnect

Perform actions more easily without leaving the screen

ezConnect Quick Actions

Learn how to collaborate with co-workers privately

ezConnect Private Notes

How to access ezConnect on ZMA?

Learn how to see guest conversations started on Facebook instantly through ezConnect.

How to set up Facebook Messenger on ezConnect

ezConnect Facebook Messenger FAQs

Front-desk Staff Tasks

Learn about WhatsApp on ezConnect and how you can use it to communicate with your guests

WhatsApp on ezConnect

Learn how to create custom tags to filter conversations within ezConnect and efficiently follow-up with customers

ezConnect: How to set up and create Tags

Learn how to set up the appointment cancellation keyword that allows guests to cancel their appointments

ezConnect: Configure Keyword for Appointment Cancellations

'Cancel' can now be used as an ezConnect keyword for Appointment Cancellations

How to configure Cancel as a keyword for Appointment Cancellations

Learn how you can assign ezConnect permissions to your staff, based on roles

ezConnect: Configure Role-based Permissions

Learn how you can send auto-responses to text messages that you receive after your center is closed

ezConnect: Auto Respond to Texts Received after Working Hours

Learn how you can allow your guests to reply to an appointment confirmation in multiple phrases or keywords

ezConnect: Configure Keywords for Appointment Confirmation

Learn how you can enable notifications with sound for ezConnect

ezConnect: Enable Notifications with Sound

Learn how you can collect a guest’s consent for WhatsApp using a macro

ezConnect: Macro to Collect Guest’s Consent for WhatsApp

Know what saved responses are and how you can create one

ezConnect: Work with Saved Responses

Learn how you can configure browser notifications to allow ezConnect to notify you of guest messages

ezConnect: Configure Browser Notifications

Learn how you can add keywords to ezConnect to view specific messages and receive notifications for the same

ezConnect: Use Keywords to Prioritize Conversations

How to efficiently send important updates to relevant groups of guests

ezConnect: How to create and send Broadcast Messages

Admin Tasks

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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I’ve got this page open. Ask me anything about it and I’ll answer from the docs.