With ezConnect's Suggested Responses feature, ezConnect will automatically display up to 3 suggested replies for incoming guest messages, helping staff respond even quicker.
FDO's can select a relevant reply from the suggestions to send to guests instantly, or create their own custom message.
Up to 3 suggested replies will be displayed for all incoming guest messages, excluding store hours, appointment schedules, products, and services.
Who can use this feature?
This is a beta feature available for all ezConnect users.
If you'd like this feature enabled, please reach out to ezconnect.support@simplified.io.
Can individual users turn off Suggested Responses if they don't find them useful?
Once enabled, individual users can turn suggested replies on or off for themselves under User Settings.