With ezConnect's Broadcast Messaging feature, you can quickly send important updates and reminders to the relevant groups of guests via SMS.
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With Broadcast Messaging, you can choose from 3 different broadcast types depending on the situation:

Unconfirmed Appointments: Ensure guests confirm their appointments to reduce last-minute cancellations and empty slots.

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Change in Center Hours: Quickly notify all users when your center needs to close for any reason, or if there's a change in center hours.

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Provider Unavailability: Keep your guests informed when a service provider is unwell so they can reschedule accordingly.
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To create and send a broadcast message:

1. Enable View Broadcasts and Send Broadcast under Role Management.

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2. Select the Broadcast speaker icon on the menu bar to open Broadcast settings.

3. Click New Broadcast to create a new broadcast message.

4. Select the type of broadcast message you want to send from the dropdown menu.
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5. Select the date affected from the calendar and click OK.
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NOTE:

For Change in Center Hours and Provider Unavailability, you can select same day, or up to 3 months in advance.

​For Unconfirmed Appointments, you can only select within 2 days of the current date.

5. Type the message you want to send in the message box and click Next.

NOTE:

When selecting Provider Unavailability, you will need to select a therapist from the dropdown menu before proceeding to the next step.
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6. Preview your message and ensure the details are correct.
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The guests with appointments on the affected date will be automatically listed at this stage.
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You will see the total number of guests your broadcast will be sent to, and a list of the guests with their names, phone numbers, and if they have opted out of receiving text messages.
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When ready, click ‘Send message’
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NOTE:

Broadcast messages will appear in guest’s conversations so you can track replies.
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You can check the status of your sent broadcast messages by clicking the corresponding icon under the Status column.
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This will open a dashboard that displays the status of any outgoing broadcast messages, including a reason for any 'Failed' messages.

​NOTE: If the status is 'Failed', the broadcast message has not reached its intended recipient, and you will need to manually contact the guest to inform them.
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If 'Show Guest Info' is disabled under Role Management, guest phone numbers will appeared masked in the dashboard.

There is no option to delete messages / conversations on ezConnect.