'Cancel' can now be used as a keyword for appointment cancellations within ezConnect, without opting guests out of any other communication.
'Cancel' is no longer a restricted keyword and can be set up to make cancellations quicker and easier for your guests.
By setting 'Cancel' as a keyword, when a guest responds with 'Cancel', the existing appointment with be automatically cancelled and removed from the Zenoti Appointment Book.
To configure 'Cancel' as a Appointment Cancellation keyword:
1. Launch ezConnect.
2. From the Options pane, select the gear icon (Settings).
3. In the Keyword to cancel appointment box, enter the word 'Cancel'
4. Click the + symbol.
You have successfully added 'Cancel' as the keyword for appointment cancellation.
Click here for more information about how to configure keywords on ezConnect.