With ezConnect's New Conversations feature, you can now initiate transactional conversations with consumers, or those in your network, who don’t have a profile on Zenoti.
This feature needs to be enabled for the specified Role. To enable, launch ezConnect and follow these simple steps.
1. Select a Role, navigate to the Messages section, and enable the permission New Conversation.
2. Navigate back to the Messages screen, and you’ll see the New Message Icon in the top right of your existing conversations.
Click the icon to send a new message.
3. Input the recipient's phone number, and the message you wish to send. Read and accept the Terms and Conditions, and click Send Message.
NOTE: Before initiating a conversation, you must ensure you have consent from the recipient to receive messages from your business.
Every individual user will need to accept the Terms and Conditions when using this feature. Until accepted, the 'Send Message' button will remain be greyed out.
4. Once the message is sent, it will appear as a conversation similar to other guest conversations, with a phone number rather than a name. (The phone number is redacted in the below screenshot)
Feature FAQs
1. How can this feature help us as a business?
A. You can a do soft outreach to prospects who were interested in your services or products via voicemail or your website.
If you are a med spa and work with partners to ensure patient transport, you'd now be able to text the partners from within ezConnect.
2. Can this feature be used for Marketing purposes?
A. ezConnect is a 2-way communication platform for transactional conversations. Using this feature, or ezConnect as a platform, for marketing could lead to customers opting out of transactional conversations, and potentially increase carrier message filtering, thereby reducing message delivery rates.
3. Do I have to accept the Terms and Conditions every time start a new conversation?
A. No. The user only needs to accept the Terms and Conditions once, the first time they use the feature.
4. What customer consent is required before using this feature
A. Any of the following will be accepted as customer consent:
- Consent via website to receive messages
- Consent via a paper form to receive messages
- Voice/IVR opt-in
- Website Posting (Support): Where is the number advertised