In order to maintain a good online reputation and respond to customer queries, ezRepute allows you to receive notifications via text or email. You have the ability to manage user notification settings at any point in time.
EDITING NOTIFICATION SETTINGS FOR A USER
When you add a new user to your ezRepute dashboard, notification settings are applied to the user based on their role. To change the notification settings for a user, click on the 'Account' tab on the left navigation rail. Under the 'Users' tab, navigate to the user for whom you wish to change the notification settings, hover over the corresponding three-dots icon, and click on the 'Manage notifications' option.
On the new page, you can view the following options under this section:
Review emails - This option allows you to get email notifications for reviews based on the star ratings, and review sites. You can also select the frequency of the email alerts - 'Instantly', 'Daily', and 'Weekly'. To make modifications to the frequency of alerts, go to the alert type, check the corresponding box and choose the time from the drop-down menu.
NOTE: Changing the notification time for 'Daily' and 'Weekly' alerts will change the notification time for 'All' the locations the user is added to.
Review text - This option allows you to get instant notifications.
