Follow these steps to set up 'Categories' within your ezRepute account:
​
Log in to your ezRepute account click on the 'Settings' tab on the left navigation rail. Then hover over the 'Insights' drop-down menu and select the 'Setup category' option.
​

​
On the new screen, click on the 'Add new category' button to create your first 'Category'.

Give your new category a name and then add keywords to the bucket by clicking on the relevant keywords within the keyword cloud visible below. A single click adds the keyword to the category and the second click removes it from the selection.
​
You can also find keywords recommended by the system under 'Recommended keywords' once you click on 'Update'. Go ahead and select keywords that may be relevant to the defined category.
​
You also have the option to add an 'outside keyword' that may not be present in the keyword cloud, but you may wish that word to be monitored and added to your defined category if it appears in future incoming feedback.
​
​

​
Make sure to save your settings by clicking on 'Save' each time you create a category. Go ahead and create as many categories as you may want to create and monitor.
​

Next, you need to define 'Whitelisted' and 'Blacklisted' keywords and adjectives. This section allows you to add keywords and adjectives that you always want to see as part of the keyword cloud and those that you don't.
​
​

​
For example, you may want to never have derogatory words that a reviewer may have published as part of his review - as part of your keyword cloud. You can add such words to 'Blacklist'. Again, make sure that you save your settings.
​
​

Once you complete this activity, this is what the screen will look like.
​
​

​