Our Insights platform is designed to analyze reviews to find the root cause of any problem and spur decisive action from executives down to the frontlines.
Checklist
❏ Setup Categories - How to create categories? | Simplified.io Help Center
❏ Setup Keywords and Adjectives - How to define whitelisted and backlisted keywords? | Simplified.io Help Center
Setup Categories
In the Settings section, hover over Insights and click on Setup Categories. At the top, click Add New Category. Add the Category that you would like to set up and add the Keywords you would like to add to that Category. You can Edit or Delete categories once you have made one.
Setup Keywords and Adjectives
In the Settings section, hover over Insights and click on Setup Keywords and Adjectives. Here you can whitelist or blacklist keywords and adjectives. You can Edit or Delete categories once you have made one.
View Insights
In the Insights section you can see several different views of your data: categories by location, region, state; Categories; Topics; Snippets. Within each category you can dive deeper into different categories, positive and negative sentiment, and even help the platform learn what you are looking for.