ezRepute seamlessly integrates with your social media pages to help promote brand content. Once integrated, the link created between your social channels will help automate the following functions from your ezRepute account:
1. Promote your best reviews collected from other review sites and publish them as posts on your company's social media pages.
2. Allow ezRepute to fetch reviews from your integrated social pages (Facebook and Google) to help seamless monitoring.
3. Ability to respond to business reviews posted on the integrated pages.
4. Publish branding content on your social media pages to engage with your followers.
INTEGRATING FACEBOOK PAGE
To integrate your business' Facebook page(s) with ezRepute, log in to your ezRepute account and click on the 'Settings' tab located on the left navigation rail. Once on the 'Settings' page, hover over the 'Integrations' tab on the top panel and from the drop-down menu, select the 'Facebook' option.
On the next screen, click on the 'Connect with Facebook' button.
ezRepute will now prompt you to log into your Facebook account. If you are already logged in, click on the blue button to continue.
You will now see all the pages associated with your Facebook account. Select the pages you want to integrate with ezRepute and click on the 'Next' button.
Now, accept the permission settings and click on the 'Done' button to proceed. NOTE: All the permissions on this page are turned to 'Yes' by default and are mandatory for a successful setup.
Once the 'Reviews App' is linked to ezRepute, a notification will appear on the next screen. To complete the integration, click on the 'OK' button to proceed.
ezRepute will now attempt to fetch the pages associated with your account.
Now, select the Facebook pages you want and click the 'Add' button to connect the pages with ezRepute.
The selected pages will now be successfully connected. You can also view the 'Connected' status next to the pages you had chosen. NOTE: A 'Green' dot appearing next to the page name indicates that the page is successfully mapped and a 'Red' dot indicates an error in integration.
Once saved, your Facebook page(s) will be integrated with ezRepute.
Once you have integrated all the Facebook pages with ezRepute, it is now important to ensure that each page is linked to the correct ezRepute location. NOTE: In a single-location account, the Facebook page will be automatically mapped to the location.
After the Facebook pages are successfully integrated, you can map the pages with their respective locations. Navigate to the location with which you want to map a page and click on the corresponding 'Select page' drop-down menu. Select the page you want to map with the location from the list of all connected pages.
NOTE: If there is a mismatch between the location information added on the Facebook page and the location added on ezRepute, you need to confirm whether you still want to map the page.
Now, you can view the page(s) mapped with the corresponding business location(s). NOTE: A 'Green' dot next to the page(s) indicates that the integration is live, and a 'Red' dot indicates a broken integration.
INTEGRATING MORE PAGES
In case you wish to connect more Facebook pages with ezRepute in the future, click on the 'Manage Facebook pages' button on the right.
REMOVING A SINGLE PAGE
To remove the integrated social page(s) from your account, click on the 'Manage Facebook pages' button. On the new screen, hover over the page you want to remove and click on the corresponding 'Remove' button.
REMOVING MULTIPLE PAGES
To remove multiple pages, click on the 'Actions' drop-down button and select the 'Remove' option. Now, select the pages and click on the 'Remove' button. When a pop-up window appears, click on the 'Remove' button.