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Guest Visits

Simplified Support avatar
Written by Simplified Support
Updated over a week ago

Total number of unique guest per day added up for all the days within a date range. This includes all types of items and only if the invoice is closed

  • Example - The number of invoices with the sale date in the selected time period. Multiple invoices on the same day by the same guest are considered as one visit. A visit can be for any item type. Refunds, recurring invoices, automatic payments, freeze fees, etc. are not considered as a visit.

  • Guest visits Center A multiple times on 1/10: 1 visit

  • Guest visits Center A, Center B on 1/10: 1 visit in Center A, 1 visit in Center B

  • Guest visits Center A on 1/10 and 1/11: 2 visits

Validate in Zenoti

  • Number of guest visits = Invoice Count minus Refund Quantity from KPI report's column. To get to the KPI report:

    1. At the organization or center level, click the Reports icon.

    2. On the Reports page, search for and select the Business KPI report.

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