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Total Guest Visits (Non-Members)

Sreenivas Prabhath Narem avatar
Written by Sreenivas Prabhath Narem
Updated over a week ago

Total Guest Visits (Non-Members) tracks all visits made by guests without an active, frozen, suspended, or pending cancellation membership during the selected period.

Key Rules:

  • Included: Daily guest visits without a membership.

  • Excluded: Visits are excluded only if the guest has an active, frozen, suspended, or pending cancellation membership on the day of the visit. If the guest purchases a membership on the day of the visit, that visit still counts as a non-member visit. Subsequent visits after the membership purchase are excluded.

  • Timing: Visit counted once per guest per day. Visits on different days are counted separately, if the guest does not have an active membership on those days.

Important:

Even if a guest visits multiple times in a day, it counts only once unless they buy a membership. If a guest purchases a membership on the same day, that visit is still counted as a non-member visit; only future visits are excluded.

Example:

A non-member guest visits twice in one day and does not buy a membership.
It counts as one Total Guest Visit for that day.

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