Cancellations count memberships that move from any non-canceled status to Cancelled by the end of the selected period.
Key Rules:
Included: Memberships with Recurring Status changed to Cancelled during the period.
Excluded: Interim cancellations that are reversed on the same day.
Timing: Cancellations are recorded based on the date when the status is updated to “Cancelled”.
Important:
Memberships canceled and terminated on the same day are included.
Example:
If a membership cancellation was scheduled last month but the membership moves to Cancelled status today, it is counted as a Cancellation today.